🎄 Christmas & Pre-orders
Will my Buddie arrive before Christmas?
Yes, if you order by Wed 16 December. We’ll start dispatching from early December and post everything as fast as our paws allow.
How do pre-orders work?
You order now and pay at checkout, and we’ll dispatch your Buddie from early December. We’ll email you a tracking number the moment it’s on its way. Changed your mind before it ships? Just email us and we’ll cancel and issue a refund.
Can I send a Buddy as a gift?
Of course. Just enter their address at checkout and add a gift message. We never put prices on the packing slip.
🧸 About your Snuzzz Buddies™
What exactly are Snuzzz Buddies™?
A proper plush companion whose body is a neck pillow. Cuddle it at home, wear it on the plane, nap anywhere. Every Buddy needs a Snuzzz Buddie!
What comes with my Buddie?
Your Buddie comes with a matching plush eye mask and its own canvas travel bag.
How big is it?
About 40cm x 35cm x 12cm. Big enough to properly snuggle.
Will it fit in my cabin bag?
It fits in standard cabin bags, but plenty of people simply carry it on or wear it. Always check your airline’s cabin bag size rules.
How do I wash my Buddie?
We recommend spot cleaning.
Who is it for?
Anyone who loves a cuddle, from kids, teens and grown-ups to frequent flyers and nap enthusiasts. Sizing is best for 8 years and older.
Is it safety tested?
Yes. Our Buddies are independently tested to EN71 toy safety standards and carry the CE mark.
📦 Delivery
How much is delivery?
UK delivery is a flat £4.95 per order.
How long does delivery take?
Once dispatched, most orders arrive within 2-3 working days. You’ll get a tracking link by email.
Do you ship outside the UK?
Not just yet. For now we’re UK only, so we can get every Buddie home in time for Christmas. Worldwide shipping is coming in the new year, so join the Buddies Club to be the first to know.
↩️ Returns
What’s your return policy?
If you’re not completely snuggled, you can return your Buddie within 15 days of delivery for a refund. It must be unused and in its original packaging. Email us at hello@snuzzzbuddies.com to start a return. Return postage is paid by you unless the item is faulty.
Can I return a Christmas gift in January?
Yes. Anything ordered between 1 November and 24 December can be returned until 15 January 2027.
What if my Buddie arrives damaged or faulty?
We’re so sorry. Email us a photo within 15 days of delivery and we’ll send a replacement!
Everything Else
Will there be more Buddies?
Absolutely. Bandit the Raccoon, Tokyo the Panda and Rudi the Koala are already on their way. Join the Buddies Club to meet them first.
How do I get 10% off?
Join the Buddies Club with your email and we’ll send you 10% off your first order.
Do you sell wholesale?
Yes. Head to our Wholesale page to get in touch.
How can I contact you?
Email hello@snuzzzbuddies.com and a real human will get back to you within 1 -2 working days.